Contact Information
- Zemen Bet Phone Number: +251 940675555 (local Ethiopian hotline)
- Email Support: [email protected]
- Live Chat: Available directly on the website and mobile app, 24/7
- Social Media:
- Telegram: @ZemenBetSupport
- Facebook: facebook.com/ZemenBetEthiopia
- Physical Address: Zemen Bet HQ, Bole Sub-City, Addis Ababa, Ethiopia
- Postal Address: P.O. Box 12345, Addis Ababa, Ethiopia
Ways to Reach Us
1. Phone Support
Call our Zemen Bet phone number for quick answers about deposits, withdrawals, or account verification. Available daily, with peak hours staffed by extra agents.
2. Live Chat
The fastest option — connect instantly via the chat icon on the site or app. Average response time: under 2 minutes.
3. Email Tickets
For detailed issues, write to [email protected]. Replies usually arrive within 12–24 hours.
4. WhatsApp Support
Quick help on your mobile device. Useful for sending screenshots of errors or verification documents.
5. Social Media
Follow us on Facebook and Telegram for news, promotions, and direct messaging support.
Language Support
- English: 24/7 full support
- Amharic: 08:00–23:00 Addis Ababa time, extended during major events
- Other local languages: Limited assistance, English recommended for fastest help
Our multilingual agents ensure smooth communication with Ethiopian players across different regions.
Common Support Topics
- Registration & Verification: Help with account setup, ID uploads, KYC checks
- Deposits & Withdrawals: Mobile money (Telebirr, CBE Birr), local banks, payout times
- Technical Issues: Login problems, app installation, slow connections
- Bonuses & Promotions: Claiming free bets, wagering requirements, promo codes
- Betting Rules: Clarification on odds, markets, cancellations
- Complaints & Suggestions: Service feedback, disputes, or improvement requests
Support Hours
- Live Chat & Email: 24/7
- Phone Hotline: 08:00–23:00 Addis Ababa time (daily)
- WhatsApp: 10:00–22:00 Addis Ababa time
- Social Media: Mon–Fri, 09:00–18:00
Always refer to Addis Ababa local time (EAT).
FAQ – Quick Answers
I can’t log into my account. What should I do?
Check your username/password, clear cache, or reset your password via email.
Why didn’t my deposit show up?
Confirm payment with your provider (Telebirr/CBE Birr). If still missing after 15 minutes, contact live chat.
How long do withdrawals take?
Most withdrawals are processed in 15–30 minutes, up to 24 hours during busy periods.
How can I activate a bonus?
Enter your promo code in the promotions tab or claim the welcome bonus automatically after deposit.
Can I cancel a bet?
Placed bets cannot be cancelled, but the cash-out feature may allow early settlement.
What documents do I need for verification?
National ID, passport, or driver’s license issued in Ethiopia.
Can I play from outside Ethiopia?
Zemen Bet is licensed in Ethiopia and primarily for local players. Access may be limited abroad.
What happens if the game crashes?
Your bet remains valid, and the result is recorded by the RNG system. Winnings are credited automatically.
How do I contact support about a complaint?
Send details via email or WhatsApp, including bet ID and screenshots.
Can I refuse a bonus?
Yes, you can opt out in the promotions section or ask support to remove it.
Additional Resources
- Knowledge Base: Step-by-step guides on betting, payments, and bonuses
- Video Tutorials: How to deposit, withdraw, and use the Zemen Bet app
- Community Forum: Share tips and experiences with other Ethiopian players
Feedback & Service Quality
We value player feedback to keep improving our support.
- Feedback Form: Submit ideas or complaints directly through your account
- Rate Our Service: After each chat or call, leave a rating from 1–5
- Improvement Program: Regular updates based on player suggestions
Local Focus
Our Ethiopian support team understands:
- Local payment systems (Telebirr, CBE Birr, Awash)
- National laws and licensing requirements
- Cultural sensitivity when handling communication in Amharic
Zemen Bet is more than just a platform — it’s a trusted local partner for Ethiopian players.
